Do Less And Achieve More

My client, sitting across the desk at an accounting firm, laughed. They had just finished describing the challenges they were having keeping up with clients who were missing deadlines and/or submitting documents at the last minute, had unreasonable expectations and were, in their words, “high maintenance.” “Well, that would be great,” they said in disbelief. And then I asked them one of my favorite questions: “How often, and how well, does your team multitask?”